I design experiences and products for 4+ million Westpac customers, with the core job to help customers get the job done easily, quickly, and without pain.

My day to day is working on the New Westpac Mobile App, fleshing out how customers interact with their accounts at both a global level and in the minute detail. I have worked on evolving search and creating innovative features.

The third rotation of my entry year to the Westpac Experience Design team was on the Strategic Design Team.

I had worked on innovative, exciting, and adventurous design projects focused on developing new ideas, products, and services. With the core purpose of solving pain points, evolving the business, and enhancing the customer experience.

My day to day on the Customer Research Team saw me observe and host a wide range of qual interviews, design, and release quantitative studies and develop packs to help tell stories to stakeholders.

Working on the St George Bank Release train to evolve, enhance, and expand their mobile and online banking portals. Working on a number of work requests including business, compliance, and security-based requests.

I created animated promotional media for digital displays positioned throughout the UTS Campus, along with social media and print materials for events and promotions.

Develop a range of digital, print and motion graphic materials for events, promotion, communication and alerts.

I helped to provide 24/7 care and support for 52 students, to ease their transition into living at university and help them focus on their study. I organised and managed a team of 30+ fellow student Resident Networkers along with providing support and training to help them facilitate their role as an RN.

Additionally, I helped to manage and operate a calendar of events year-round, attendance ranging from 5 residents to over 800.